Direct Ferries booking support
Use this channel when your confirmation names Direct Ferries as the seller. It handles payment, documents, changes and cancellations under the conditions you booked. Have your booking reference ready.
Contact
For a booking or a sailing, the right contact is the seller or the operator named on your confirmation. For this site, write to us.
- Four channels, so your question reaches the right desk
- We cannot access or change bookings
Direct Ferries booking
Payment, ticket, changes or cancellation of a booking made through Direct Ferries
A western crossing
Departure times, cabins, pets and check-in on the Brittany Ferries routes from Portsmouth, Poole and Plymouth
The Dover short sea or Newhaven
Sailings, foot passengers and disruption on the DFDS routes and the Dover crossings
Correction on this site
A route detail, a sailing rhythm or a rule on these pages that no longer matches reality
Brittany Ferries
For the crossings to Caen, Cherbourg, Le Havre, St Malo and Roscoff, the operator answers questions about the sailing itself: departure times, cabins, vehicles, pets and weather disruption. Its route pages carry the current schedules and the operational notices for the routes under review.
DFDS and the Dover operators
DFDS answers for Newhaven - Dieppe and its Dover - Calais and Dover - Dunkirk sailings, including pet cabins and kennels. For the P&O and Irish Ferries departures at Dover - among them the foot-passenger sailings - the operator named on your ticket is the right address.
Corrections and site questions
If a page names a sailing rhythm, a rule or a route status that no longer matches what you found, tell us - include the page and the date of your check. We cannot access or change bookings: for those, the seller on your confirmation is the right address.